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Returns and Exchange

Return policy
 
     I. The processing of cancellation and returns is carried out officially through the store's email: sales@tiendalotengo.com in a term that will not exceed 3 business days.
 
Returns will be made with a discount of 10% of the total amount to be returned. Such returns will be made for different causes attributable to the buyer or the beneficiary of the service, such as:
 
  * Errors in the information provided by the buyer.
 
  * Request for cancellation of the service by the buyer prior to the execution of the service.
 
When making a request for cancellation and return, the customer has the obligation to inform the recipient of the purchase, so that he should not accept said products.
 
In the event that a cancellation request is made and the purchaser has received the products, they must return it without having been unpacked. Otherwise, no refund will be made.
 
    II. Cancellation of order attributable to www.tiendalotengo.com in the act of delivery.
 
All orders are processed immediately after they are placed. However, the recipient may decide not to accept an order placed on the site if he considers that the quantities of products ordered are not delivered or due to any quality problem, breakage or imperfection in the products delivered which must be returned to our distributors without have been unpacked.
 
If the products cannot be replaced, the full amount paid for that product will be returned to the buyer only. Transactions for which money is returned to the buyer cannot exceed the original transaction amount and can only be returned to the card that has been used. To obtain a refund, you must supply a valid email address to [email]. This site will not be liable for any claim that you provide an incorrect email address.